Integrated Advisory and Managed Services

Assessment of Customer Context & Needs
  • Current State:
  • Existing Facilities Infrastructure, Systems, and Processes
  • Current Service Capabilities & Operations
  • Current Issues & Pain Points
  • Existing Needs and Associated Plans
  • Stakeholders Needs:
  • Key Stakeholders
  • Current Operating Model
  • Service Capabilities & Operations Requirements
  • Benchmark & Future State:
  • Benchmark of Similar Deployments
  • Benchmark of Current Trends & Best Practices
  • Future State
Concept Design
  • Gap Analysis
  • Best-Fit Solution & Associated Services
  • Integration Requirements & Strategy
  • Transformation Roadmap
Detailed Design
  • Service Requirements
  • Technical & Functional Capabilities
  • Platform Architecture & Design
  • Network Infrastructure, Connectivity, and Secure Communications
  • Field Systems & Devices (existing / new)
Build & Integration Plan
  • IOC Platform Rollout
  • Existing Systems & Devices Integration
  • New Systems & Devices Rollout
  • Functional Component Integration
  • Detailed Project Plan
Operational Plan
  • Standard Operations Processes
  • Service Policies & Workflow Definition
  • Test Plans
  • Operational Plan (Platform, People, Processes)
  • Operational KPIs & SLAs
Platform Build & Capabilities Rollout
  • Site-Readiness
  • Equipment Installation and Commissioning
  • Field Systems & Devices Rollout/Integration and Commissioning
  • Infrastructure & Connectivity Provisioning
  • Platform Stand-up and Integration
  • Service Capabilities Implementation
  • IOC Integration
  • System (Ready-for-Service) Testing
Operational Readiness
  • Operational Staff Assignment & Engagement
  • Skillset & Capabilities Training
  • Functional Acceptance Testing
IOC Operations
  • Service Operations: Event – Decision – Response
  • Monitor & Control
  • Transform Data into Knowledge
  • Track KPI Compliance
  • Execute Automated Workflows
  • Deliver Actionable Information
  • Report & Communicate
  • Platform Operations
  • Platform Administration, Operation, and Maintenance
  • Field Equipment Operation & Maintenance
  • Operations Team Mentoring
Customization & Tuning of Service Functionality
  • Operational Review & Service Functionality Feedback
  • KPI Review
  • Issue-Log Review
  • Service Functionality: Additional Capabilities / Remedial Actions / Customization & Tuning
Operational Optimization of Platform & Processes
  • Operational Review of Platform & Processes
  • KPI Review
  • Issue-Log Review
  • Platform: Additional Capabilities / Remedial Actions / Customization & Tuning
  • Processes: Additional Capabilities / Remedial Actions / Customization & Tuning
In today’s competitive business environment, companies must be even more strategic and resourceful with their assets in order to stand out from the competition. As a leader in Smart Cities and Next Generation Technologies Innovation we develop pragmatic solutions that add immediate business value.